New information implies that franchised garage dealers have concerns about private and fast-fit outlets and as a result they are now investing in newer workshop equipment. Findings from the Castrol Expert Car Service and Repair Trend Tracker survey show how garages that have chains are losing customers to the likes of local garages. The study shows that in all servicing work carried out in the UK, 45.7% of this happens in independent shops which is a rise from 42.1% in comparison to 2010. And this is a huge surge from 10 years ago when independent repair work was just 30.2%.
The National Franchised Dealers Association (NFDA) says that franchised dealers are mindful of the issue and are operating on several of proactive competition. New approaches they are taking on to keep customers include enhanced workstations, amenities and staff training. Additional tactics consist of offering professional in-depth information and up-to-date brand information.
The NFDA dispute that in such a difficult financial climate, consumers are reducing their spending and are a lot more than ever seeking value for money and the best prices. The Independent Garage Associate on the other hand is delighted at the brand new results for the independent sector and to see that they are regarded favourably shows the garages are in tune with consumer demand.
All dealers can improve the level of quality labour produced in the vehicle working environment by working from well-designed sturdy BOTT workstations and benches. Staff production can be increased by getting them to use the utmost apparatus to be able to provide top manufactured work- simply with superb workshop equipment.